Caring Funeral Director In Cardiff Supporting You Every Step Of The Way

Your calmness, kindness and while completely professional every member of staff I've been in touch with has been the most personable, understanding and human - from the moment we spoke to someone on the phone to make an appointment you have all been fantastic, we've never felt rushed, left out of the loop or like questions couldn't be asked - even at the last minute changes and the uncertainty of me!!! From the bottom of my heart - i am so grateful to you guys for being the last support system and I genuinely hope your business continues for a long time, Thank you all.

I couldn’t recommend Ivor Thomas Funerals highly enough. I didn’t know where to start after my dad’s passing, but the team were professional, compassionate and caring, making everything as simple as possible and taking some of the burden off my shoulders. A huge, heartfelt thank you to Mark and the team for their support and dedication in providing such a high-quality service.

We cannot thank Mark and the team enough for the exceptional care and support they provided during such a difficult time. From the very beginning, what we were expecting to be an overwhelming process was made to feel smooth, manageable, and thoughtfully handled. Everything was explained clearly and patiently, and we felt guided every step of the way. Nothing was ever too much trouble, and every question we had was met with kindness and understanding. A few years ago, when my Nan had concerns about her funeral arrangements, Mark kindly offered us a planning booklet at no cost. This turned out to be invaluable. It meant that so many decisions had already been thoughtfully considered, and we knew exactly what Nan wanted. It gave us great comfort knowing we were able to honour her wishes fully, and it lifted a huge weight from us during such an incredibly difficult time. Mark, Neil, and Tate have all been outstanding. They truly go above and beyond, listening carefully to everything you say and offering gentle, thoughtful advice when needed. Their compassion, professionalism, and attention to detail made all the difference. We are so grateful for everything they have done. Thank you so much.

From the moment we met Mark we knew we had made the correct choice in using Ivor Thomas Funerals to arrange the funeral for my mum. He was courteous, professional and very caring to our elderly dad. His attention to detail, professionalism and knowledge of the funeral business meant that we were in safe hands. Everything went very smoothly on the day and, in the preparation period, we had every confidence in Mark and his team. I was moved when he caringly referred to “receiving your mum into our care”. The fact that they are a family run independent business and that they only arrange one funeral a day, means that they are totally committed to their customers. I have absolutely no hesitation in recommending this firm.

I think for anyone who may be struggling during a time when they need support arranging a service, Mark and the rest of the staff really do everything they can to make the whole process as easy and as painless as possible. After losing my mother, my father and I found ourselves feeling quite lost. We had no recommendations and were looking for guidance on how everything worked. After a quick Google search, it quickly became clear, not just from my review but from many others, that this family run business truly takes care of everything. Nothing felt off limits when it came to questions, and they guided us through every step right up to the service. Even afterwards, if we had any additional questions or queries, they were more than happy to help. I know many people wonder about the cost of a service. From our own experience and from looking online, you are generally looking at around £4,000. Ivor were competitive and very supportive when we wanted to add or remove elements to help keep the cost close to our budget. Of course this is subjective, and depending on the options you choose, costs can be higher, but I thought it would be helpful for others to have a rough idea. If you are thinking about using their services, I would strongly recommend making a quick phone call to discuss your circumstances. There can be additional costs if you are outside their local area, and there may also be out of hours charges if anything is needed beyond standard times. Having that conversation early on really helps avoid any surprises and makes everything clearer from the start. This is a difficult review to write, as it is not a service you ever wish to need again. However, if my father or I were ever in a similar situation, I cannot recommend Mark and the wonderful service he provided highly enough.

On behalf of my whole family, I would like to say thank you to Mark, Tate and the whole team at Ivor thomas funerals, They made this difficult time so much easier, with their attention to details and keeping us on track! explaining every step with kindness and clearness, Thank you all, I could not recommend you guys higher

From the moment I spoke to Mark, I could tell he was special. I was trying to contact a different funeral home, but weirdly my phone started ringing Ivor Thomas. Mark even asked me if he wanted me to give him the number of the funeral home I was trying to contact!!! It's a tough decision, planning your loved one's last journey, but Mark and his team were amazing, he had me at the first hello!! I could tell he was special!! Absolutely fabulous care and respect from all the team, my brother had the best care ever, completely faltless, and I will be forever grateful to Ivor Thomas for this. If you want your loved one to have care, dignity and working above and beyond to care not just for the deceased, but also for the whole family, then I would trust your loved one to them. Thank you Mark and team, for making a horrendous time, more bearable, you are all so so amazing x

Thank you very much to Ivor Thomas Funerals for your outstanding support, both emotionally and professionally, in arranging my sister-in-law’s funeral in such a decent, respectful, and dignified manner. During this extremely difficult time for our family, everyone was incredibly kind, patient, and easy to communicate with. They guided us through every step, never rushed us, and never once made us feel stressed or overwhelmed. Their compassion and understanding truly meant a lot to us. The service provided was exceptional, and everything was organised beautifully and with great attention to detail. All the visitors commented on how well everything was handled and were very grateful for the care shown. Special thanks to Mark and Ivor for going the extra mile and treating our family with such warmth and respect. We cannot thank them enough and would highly recommend Ivor Thomas Funerals to anyone in need of a truly caring and professional service. Thanks, Nadeesha Jayathilake & family

Ivor Thomas Funerals provided a level of care and compassion that went far beyond what we ever expected. From the moment we contacted them about my dad’s passing, they were patient, understanding, and incredibly supportive. Every conversation was filled with empathy, and they made us feel truly listened to at a time when everything felt overwhelming. Nothing was ever too much trouble. They guided us through each step gently and clearly, always giving us the space and time we needed. The respect and dignity they showed my dad — and the care they gave to my mum — meant the world to us. We felt reassured knowing he was in safe, respectful hands throughout. Their attention to detail, professionalism, and willingness to help with even the smallest things made a huge difference. They gave us their time without hesitation, and we never once felt rushed or like we were “just another family.” Their warmth and humanity shone through every interaction. We honestly cannot thank the whole team enough. They helped us through one of the hardest moments of our lives with compassion, dignity, and kindness. We would highly recommend Ivor Thomas Funerals to anyone who wants their loved one to be cared for by people who genuinely go above and beyond.

Amazing people, very compassionate,they made the whole process as easy as possible and didn't make you feel anything but comfortable, any questions (even wierd ones) they answered, they were very kind and caring .ive even told them I know where I'll be going when I pass.even phone calls weren't a problem, if they had to email people or even amend things, they did.without a problem.if you want your family to be looked after when you pass then Ivor Thomas is the place to go.thank you very much Mark and the rest of the guys

Me and my sister's knew that we had found the people who dad would be safe with as soon as we talked over the phone. The whole team made our saddest day as perfect as could be for our dad we were supported and listened to and dad had the best send off thanks to Mark and his team,im so glad we choose well for our dad's celebration of his life. Forever grateful for helping us in our grief to all the team at Ivor Thomas.

Thank you to Mark and team for providing a fantastic and compassionate service. Ivor Thomas directors helped our family to arrange a wonderful funeral and subsequent ashes burial for my late Granddad. They have been kind, helpful, accommodating and good value for money. The funeral was beautiful, ( highly recommend in house flowers) and all the options were explained in plain English. I really appreciated Mark’s patience in liaising with the church where burial of ashes occurred, and keeping us up to date. I found their service really personable and would not hesitate to recommend them.

We would like to thank Mark and the rest of the Ivor Thomas team for the seamless organisation of my mother's funeral from the initial phone call to the service itself. Mark explained everything to us, organised the celebrant , the music, and the photographs used on the day and kept us fully informed. The service was exactly as my mother would have wanted. Thank you from me, her daughter, my sister-in-law, and her grandson for making the whole experience so much easier to bear. We would heartily recommend Mark and the team.

From the first initial phone call I knew I had made the right decision everyone at Ivor Thomas provided the best service, they did an amazing job looking after my dad, making him look perfect and peaceful and also took lovely care of us, making my dad’s day so special making everything perfect from big things to finer details. I can not thank everyone there enough from the bottom of our heart we will always be grateful

I have been involved in many funerals over the years, and the team at Ivor Thomas have been the most dedicated funeral directors I’ve had the pleasure of working with. They went over and above what I would expect, helping the family with so many aspects of the preparation. The service itself went very well, a beautiful tribute to the deceased. Special thank you to Mark and Tate for getting back to us on many phone calls and emails. The entire team - Olly, Neil and everyone else - were warm, empathic, helpful, practical and also creative. They problem-solved with grace while making us feel looked after. They are a credit to the city of Cardiff and I recommend them with gratitude and admiration.

From the moment we connected with Mark and his team, we were met with genuine kindness, respect, and understanding. Navigating the loss of a loved one is never easy, but their compassion and sensitivity made the funeral process so much more bearable. What stood out most was their deep respect for our Hindu culture and traditions. They took the time to truly listen and ensured every ritual and detail was honored with care and authenticity. We never felt rushed or misunderstood — only supported and embraced during a very emotional time. Mark and his team went above and beyond, not just in service but in heart. Their professionalism was matched only by their empathy. We are forever grateful for how they guided us with such grace and made sure our loved one was honored in the most beautiful way possible. Thank you, Mark, for everything. You made a difficult time feel sacred and supported.

We recently used Ivor Thomas Funerals for my mum Catherine's service, and I cannot thank them enough for the care, compassion, and respect they showed us throughout such a difficult time. From the beginning, they were kind, understanding, and completely respectful of our wishes. We chose a Direct Cremation, and at no point did we feel pressured to add anything we didn't want. There was no upselling or suggestion that we needed to do more than what felt right for us. That kind of honesty and integrity is rare and so appreciated. Despite the simplicity of our choice, they treated my mum's passing with the upmost dignity, and their communication with us was always gentle, clear and thoughtful. It never felt like we were just another family. We felt truly supported, and it was clear the genuinely care about what they're doing. Thank you Mark and all at Ivor Thomas Funerals, for making a heartbreaking time that little bit easier and for honouring my mum with such grace. My family wholeheartedly recommend your services to anyone looking for compassionate and respectful care.

I would like to extend my sincere gratitude to Mark and the entire team at Ivor Thomas Funerals for their exceptional support in arranging the repatriation of my mother-in-law from Cardiff to Abuja, Nigeria. The process was handled with remarkable professionalism, transparency, and care. I have never experienced such a smooth, trustworthy, and cost-effective service in such a sensitive situation. Special thanks to Mark, Donna, "the grumpy old man," and the rest of the dedicated team for making this possible. I am deeply grateful and truly comforted to have seen my mother-in-law return home with dignity and respect. Thank you all for your compassion and outstanding service.

I would just like to thank Mark Thomas and Tate for helping us swiftly navigate the process of a direct cremation for my beloved Mother, I have never had to arrange a funeral before so I wasn't sure what to do or where to start ,that said, Tate made me feel at ease and explained everything I needed to know and do, so please accept my gratitude for your help and also helping to keep the price as low as possible, I would highly recommend Ivor Thomas Funerals to anyone. Thanks again Mr R.P.Abbott.

I cannot praise Mark, Neil and the rest of the team enough. Nothing was too much trouble and always professional but caring at the same time. Thank you for making my Mum’s final journey so beautiful. You did her proud.

I can't thank Mark, Neil, David and team enough for the care and compassion they showed me, following the passing of my beloved husband in December 2024. From my initial meeting with Mark, when he talked me through the various aspects of arranging the funeral, he displayed nothing but professionalism, patience and empathy. The funeral itself was perfect - just as my husband would have wanted - simple with no fuss. Sue's flowers were exquisite, and both Mark and David were so helpful and kind as they guided me through the process on the day, and also the days that followed. I would have no hesitation in recommending Ivor Thomas Funerals to anyone seeking a first class funeral home service in Cardiff.

A seamless and professional experience from start to finish! Mark and his team gave my dad the send off we know he'd have wanted. With his sensitive and professional approach, Mark listened to and provided everything we asked for. Competitive on prices too! Thank you to Ivor Thomas Funerals for a beautiful funeral for my dad!!

I would like to express my sincere thanks and gratitude to Mark and members of Ivor Thomas team on the way they dealt with the recent funeral of my beloved sister in law They acted with extreme professionalism,care and understanding and very accommodating as we changed our minds a few times,which allowed us time to grieve. The day went on very smoothly and all that Mark said it would be and more I recommend them without reservation. Maggie

My wife Diane Jewell passed away in September 2024. After reading several reviews from several funeral homes, my sisters and I opted for Ivor Thomas funeral directors and we are very happy that we chose them. Mark took us through available plans and discussed our requirements. Mark never once put us under pressure. Mark is a very dedicated professional who shows compassion and understanding. He guided us from the beginning till the very end. Mark accommodated our requests at all levels. Nothing was too much trouble. At a time when I was at my lowest, Mark was able to alleviate some of my anxieties. The funeral day ran smoothly and met our expectations. The service can only be described as bittersweet; it was sad and beautiful at the same time. My wife had a very deserved send off with Mark’s guidance. I will definitely recommend Ivor Thomas Funerals to family and friends.Thank you Mark and your team.

Our heartfelt thanks go out to Ivor Thomas Funerals, especially Mark, who, from the first meeting with us, made us feel as comfortable as possible and guided us through the whole process with compassion and honesty. He listened carefully to our needs and made recommendations where appropriate, however was never pushy or salesy. The funeral service was beautiful thanks to all the details Mark arranged; the floral tribute was infinitely better than we could have imagined given our specific brief. On the day, Mark's professionalism and incredibly respectful demeanor brought a tear to our eyes. Thank you for all that you do.

We would like to thank you for making such a difficult time so much easier for us. My husband died when we were on holiday abroad and without your guidance, empathy, compassion and attention to detail it all would have been an absolute nightmare. We will never forget your acts of kindness.

We had a 5 star experience from start to finish from Mark and his team when organising my dad's funeral. They were happy to do as much or as little as we wanted. They were sensitive and supportive throughout. Mark gave excellent advice about the areas that we weren't sure about, but we never felt pressured to pay for anything we didn't want or need. He was very honest and upfront throughout the whole process. When there was a slight difficulty over dates with the burial ground, Mark went above and beyond to make sure to make sure that it all worked out with minimal inconvenience to the family. We would use them again should the need arise, highly recommend.

I read about Ivor Thomas Funerals in a newspaper article, when I read it was a local company, plus the fact they only did one service a day I was very impressed , ( having been to another funeral in which we were rushed through the whole service as they had another to attend to later) Mark whom my sister and I met to arrange our mothers Simple Cremation was a beam of light to us, he took care of us, as it’s quite traumatic losing a parent , he listened , gave us tissues as needed, and his advice, we also managed to laugh at some of the conversations we had with him, he was there for us 100%, the service and Simple Cremation were perfect for our needs and what we wanted for our mum We will always be thankful for the kindness and support we were given Thank you so much Mark and the Thomas Family🌈

We can not speak highly enough of the service Mark and the team provided. Arranging a funeral when you are at the lowest point you possibly could be losing a loved one is the hardest thing. But Mark did make it easier for us, he took the time to talk to us to understand how we could personalise the service for our son. Nothing was too much trouble and the professionalism, personal care and compassion shown was outstanding. Thank you.

I cannot praise the Ivor Thomas team highly enough. It was a pleasure dealing with all the members of staff right the way through the process of arranging my mother's funeral and the burial of her ashes. Everyone has been extremely friendly, helpful and attentive. We could not have wished for a better service or lovelier people to deal with. This family firm comes with my highest recommendation. I feel we could not have chosen a better Funeral Director to use.

I want to say a big thank you to Mark and the team at Ivor Thomas Funerals It is very sad when you loose someone close to you but the care, compassion and professionalism shown by them all made it much easier Everything was clearly explained and nothing was too much trouble. It made all the difference using a local family run company. Thank you from the bottom of my heart for all your support.

We would just like to say a heartfelt thank you for your services and taking care of my Father. Such a wonderful team and very understanding. Would have no hesitation in recommending Ivor Thomas Funerals. Thanks again to you all

Two things stand out for me: a dignified procession with the coffin, worthy of the royal guard, and we had good communication, even when we needed to clarify something. Well done!

A heartfelt thank you to all at Ivor Thomas for making such a difficult time bearable. The professionalism of the whole team, their kindness, patience and understanding were second to none. They listened, guided and supported us through the whole process, ensuring our wonderful mum had the best ‘celebration of life’ that we could have wished for. Thank you also to Sue for the wonderful flowers.

Outstanding seamless service at a difficult time I am so glad that I picked up the phone to contact Ivor Thomas Funerals. From initial contact to the conclusion of the funeral service, and subsequent administration matters, the service received from them was exemplary. It has been some years since I have had to arrange a funeral and I felt supported along every step of the way - each detail was explained and each choice illustrated in a very easy to understand way. For Mark Thomas and his amiable team it seemed that no request was too much. My deceased aunt had been living in a care home and Mark and his team took it on themselves to liaise with the home as I am residing overseas. They also contacted a minister to conduct the service and put me in touch with him to agree the order of service. I was also able to arrange directly with them floral tributes for my late aunt. The professionalism of the team at the funeral itself was very evident. All was absolutely stress free; as if I had been used to dealing with them a number of years. Ivor Thomas Funerals Ltd provide a superb professional service, but personable at the same time, at a very reasonable price. I cannot recommend them highly enough

I've never had to arrange a funeral before and didn't know where to start but I couldn't recommend Ivor Thomas Funerals enough to anyone. I'd rang a few companies to research and get quotes. After speaking to Marc on the phone, he really put my mind at ease about the whole process and guided me through step by step how the service and buriel would be planned. I instantly felt trust in the company and most importantly, Marc and his team wanted to do what was best for our family. The whole team were really compassionate and understanding throughout every step of the way. I must have called the team around 30-40 times during the weeks leading to my father's funeral. There was never a silly question and I felt comfortable in asking about the finer details of the service, the small things that really matter to you and make a huge difference! Again, Marc and the team were always at hand to help plan the service even to the point of making some changes a couple of days before the service. No job was ever too big or ever too much hassle for the team. The priority was always to ensure that service was how we wanted it to be! The cost of the service was also extremely competitive and the team never once put any pressure on us to upgrade any aspect of the service! I cannot thank Ivor Thomas Funerals enough for the help and planning of my father's funeral! If, like me, you're unsure of where to start during this difficult time, don't hesitate to give this company a call! Thanks again to everyone at Ivor Thomas Funerals!

The most wonderful funeral director who was extremely kind to my mum when she was struggling to plan my uncle’s Cardiff funeral from Essex. They couldn’t have been more kind, helpful, personable, professional (and good humoured). And they went above and beyond for us. Thanks so much.

Excellent service from everyone at Ivor Thomas Funerals. They explained every aspect clearly including pricing, offered guidence with things we hadn't thought about and listened to our wishes. They also supplied the funeral flowers which were beautiful. They were empathetic, compassionate and patient with us throughout the whole process. I would highly recommend them

Mark and his team were simply amazing. Nothing was too much trouble and his patience with our requests and organisation was over and above. They helped us every step along the way including assisting people who were lost on the way to the Crem! The service was exactly as we wanted and was a complete celebration of my dad's life and exactly as we wanted it to be. We can't thank him and his team enough.

I can highly recommend Ivor Thomas Funerals for their recent exceptional support and assistance during a recent bereavement. Every member of the team we spoke to provided us with a high level of professionalism , steadfast care and guidance throughout the whole journey. I can highly recommend them, if you want the best service this is the place to go. Thank you all.

I am so glad I found Ivor Thomas funerals. At a time when stepping up to the role of events planner is simply beyond reason, being steeped in grief, disbelief and exhaustion, knowing what to do next and how to do so, and how to do so in the best way possible for your loved ones memory, is one of life's greatest challenges. Just feeding yourself and responding to the umpteen demands from other loved ones awaiting updates is almost impossible. Without an existing funeral plan for my loved one, I was feeling my way around in the dark, whilst also conscious that my father would require very specific rites and treatment which might be tricky to accommodate. I looked around at funeral homes and received cursory quotes from others, but Mark spoke to me like a human bereaved, and elicited my needs in a straightforward but compassionate way. No question or requirement was too difficult, and honestly I'm sure we were quite unusual! For shorthand explanation and to help people searching for a similarly open-minded funeral directors in South Wales, I was looking for a funeral home which could accommodate the needs of the more, lets say "pagan" variety. This is not their espoused niche, but they were absolutely ready to accommodate in a completely non-judgemental way. Trying to accommodate such needs usually means going further afield to a specialist business and also spending several times the amount of money, neither of which was possible. And Ivor Thomas made it unnecessary, giving dad an honourable, respectful and compassionate send off. This is a business steeped in values of inclusivity and transparency. They meet individuals where they are in their journey and whoever you are, whatever your background, you will be welcomed and treated as the unique human being you are. I add this because people searching for more straightforward services will also find this funeral director provides every customer with a human-centred and respectful service. I do hope that they go from strength to strength because they are superb. With warmest wishes and thanks to all at Ivor Thomas Danu Stratton-Kent and all the family.

Mark and his team went above and beyond to deliver us exactly what we requested for my son’s funeral. Their kindness, respect, empathy and advice helped us tremendously and we cannot express enough our gratitude and thanks for such a sad, but wonderful experience using Ivor Thomas Funerals Ltd. Will recommend them every time. Superb service from the whole team. Our grateful thanks also to Mark’s mother who delivered the most beautiful flower display for my son’s coffin. The flowers were beyond our expectations. Highly recommend Ivor Thomas Funerals Ltd.

Could not have come to a better set of people. So humane, understanding and full of support and empathy.

Literally nothing is too much trouble for this lovely, local family run funeral director. Thanks for taking so much care of us, and of course, our precious mum.

Losing our Mum was a traumatic time and all four of us, her children, felt bereft and at a loss. The funeral and its planning was something we all dreaded, however, Ivor Thomas funerals made the whole procedure as painless as possible. Straight from the first phone enquiry I could tell they had our best interests at heart and nothing was too much trouble. We were carefully and respectfully guided through the funeral plans , there was no hard selling, it was all done incredibly professionally. At our initial meeting with Mark, we entered the office nervously, we were immediately put at ease and we left at the end of the meeting as happy a family as we could be, under the circumstances. We could see they were approachable, they knew their job, and most of all they cared. The options and the pricing was also very well explained and very clear and it was also very affordable. On the funeral day everything was perfect, thanks to the planning and the communication we had with the team. Any changes we had made from the initial meeting were all dealt with as if nothing was too much trouble, they obviously and genuinely just wanted to get it the way we wanted and indeed everything happened as it should— it was respectful, efficient, beautiful , lovely flowers, smartly turned out, all so well organised. Mum would have been so pleased. I hope I do not get involved with too many funerals, but if I do I would have no hesitation in going straight to Ivor Thomas Funerals….I couldn’t recommend them enough, everything was perfect.

Mark was brilliant, when we first met him to arrange mums funeral we instantly knew that the funeral company was right for us. Family run experienced business nothing too much trouble everything thing arranged to take the stress out of what is a very difficult time. The most thoughtful task was they laid mum on a lavender pillow, brings a tear to my eye thinking of it. I can thoroughly recommend them, you will be in safe hands.

Mark and his team looked after my stepdad's funeral arrangements. They were absolutely excellent throughout.. I cannot recommend this firm highly enough.. Thank you Ifor Thomas..

First class service from Ivor Thomas Funerals. Very supportive from the outset and kept up communication with us all the way through to my mum's service that went faultlessly. Would recommend not least for the fact that they were very competitive.

I honestly can’t recommend Ivor Thomas Funerals enough. From start to finish they dealt with us with respect, compassion and empathy. They genuinely cared about our well-being and were always more than happy to be flexible to suit our needs. Incredibly kind and friendly and great at communicating. Whenever they referred to mum, who passed earlier this year, they were again incredibly respectful and mindful in the way they approached the discussion. They went above and beyond and my family and me are extremely grateful to Ivor Thomas Funerals for the excellent service they gave us and my mum.

Ivor Thomas Funerals offer every support possible to a family grieving the loss of a loved one. When recently having to sadly organise the funeral of my precious mother, Neil, Mark & his team were there to support, guide and advise on every detail, no matter how small. No problem was insurmountable. Their genuine sympathy, compassion & professionalism were a great comfort to myself & my family. The floral tributes made by Sue were exquisite and of exceptional quality. We knew that my dear mum was in the safest of hands and we were able to give her the most ‘beautiful’ final goodbye. We will always be so grateful to the whole team at Ivor Thomas Funerals. Thank you.